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Last updated: March 19, 2025
At FreshBowl, we're committed to delivering your dog's meals reliably and efficiently. This Shipping Policy outlines our delivery processes, timeframes, and other important shipping information.
FreshBowl currently delivers exclusively within the Kansas City metropolitan area, including Independence, MO. We do not offer nationwide or international shipping at this time.
We offer several shipping options to meet your needs:
Orders typically arrive within 2-5 business days from order confirmation.
Scheduled deliveries based on your preferred frequency (weekly, bi-weekly, or monthly).
Deliveries may be delayed due to holidays, severe weather conditions, or other circumstances beyond our control. We'll notify you promptly of any delays affecting your order.
FREE standard shipping on all subscription deliveries.
Understanding our order processing timeline helps set accurate delivery expectations:
Orders are typically processed within 1 business day.
Orders placed before 12:00 PM CST Monday through Friday will begin processing the same day. Orders placed after cutoff or on weekends will begin processing the next business day.
You'll receive an email confirmation when your order is placed and another notification when your order ships with tracking information.
We provide multiple ways to keep track of your FreshBowl delivery:
Automatic email notifications at key milestones: order confirmation, shipping confirmation with tracking number, and delivery confirmation.
Log in to your FreshBowl account to view real-time order status and complete order history.
We take special care to ensure your dog's food arrives fresh and ready to serve:
All perishable items are shipped in insulated containers with eco-friendly ice packs to maintain appropriate temperatures during transit.
Our packaging maintains freshness for up to 48 hours after delivery, even if you're not home to receive your package immediately.
For optimal freshness, refrigerate perishable items within 8 hours of delivery.
Our subscription service offers additional flexibility and benefits:
Choose from weekly, bi-weekly, or monthly deliveries based on your dog's needs and your storage capacity.
Easily pause, skip, or reschedule deliveries through your account dashboard up to 48 hours before your scheduled delivery date.
Update your delivery frequency, preferred delivery day, or shipping address at any time through your account settings.
Temporarily pause all deliveries during vacations or extended absences without cancelling your subscription.
In the event of delivery problems:
If you experience any delivery issues:
We'll work quickly to resolve any delivery issues and, when necessary, send replacement products at no additional cost.
Our return and refund policy for shipping-related issues:
If a package is returned to us due to an incorrect address or refused delivery, you may be responsible for return shipping costs. We'll contact you to arrange redelivery.
Products damaged during shipping will be replaced at no additional cost. Please provide photos of the damaged packaging and products to expedite your claim.
If your tracking information shows delivery was completed but you haven't received your package, contact us within 48 hours. We'll work with the carrier to locate your package or process a replacement order.
For questions about our shipping policy or to report delivery issues:
