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Last updated: March 19, 2025
Welcome to FreshBowl! These Terms of Service ("Terms") govern your use of our website, products, and services. By using our services, you agree to these Terms. Please read them carefully.
By accessing or using FreshBowl's website, mobile application, and services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing our services.
Important: These Terms constitute a legally binding agreement between you and FreshBowl regarding your use of our services.
FreshBowl provides premium dog food products through our online store with Stripe payment integration. Our services include:
Access to our website and mobile application for browsing and purchasing dog food products.
Delivery of dog food products to your specified address according to our delivery schedule.
Optional subscription plans for regular delivery of your dog's favorite meals.
Assistance with orders, product information, and account management.
To access certain features of our service, you may be required to register for an account:
Our services are intended for users who are at least 18 years of age. By using our services, you represent and warrant that you are at least 18 years old.
We use Stripe for secure payment processing. By making a purchase, you agree to the following terms:
| Payment Type | Terms |
|---|---|
| One-time Purchases |
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| Subscriptions |
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| Refunds |
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Our delivery terms ensure your dog's food arrives fresh and on time:
We currently deliver to [list of areas]. Delivery availability is subject to change based on our carrier networks.
Standard delivery is typically 2-5 business days from the order date. Premium delivery options may be available at checkout.
Risk of loss and title for products passes to you upon delivery to the carrier. You are responsible for providing accurate shipping information.
If you experience any issues with your delivery, please contact our customer service team within 48 hours of the scheduled delivery date.
Our commitment to quality extends to our product policies:
All FreshBowl products are made with high-quality ingredients. We maintain strict quality control standards throughout our production process.
We strive to provide accurate product descriptions, images, and nutritional information. However, actual products may vary slightly from images shown.
We list all ingredients for each product. However, it is your responsibility to check for ingredients that may cause allergic reactions in your pet.
We reserve the right to modify our product formulations, packaging, and availability without prior notice.
Our brand and content are protected:
All content on the FreshBowl website and mobile application, including text, graphics, logos, images, and software, is the property of FreshBowl and is protected by copyright laws.
FreshBowl, the FreshBowl logo, and all product names are trademarks of FreshBowl. You may not use our trademarks without our prior written consent.
We grant you a limited, non-exclusive, non-transferable license to access and use our website and services for personal, non-commercial purposes.
We want you and your dog to be completely satisfied with our products:
If you're not satisfied with your purchase for any reason, you may request a refund within 30 days of delivery.
If your order arrives damaged or incorrect, please contact us within 48 hours with photos of the damaged product or packaging.
Refunds are typically processed within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.
You can cancel your subscription at any time. No refunds will be issued for past deliveries, but you won't be charged for future ones after cancellation.
Our liability is limited as follows:
Important Legal Information:
To the maximum extent permitted by law, FreshBowl shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:
In the event of a dispute:
Before filing a claim, you agree to attempt to resolve the dispute informally by contacting us at disputes@freshbowl.com. We'll try to resolve disputes amicably.
If informal resolution is unsuccessful, any dispute arising from these Terms will be resolved through binding arbitration, conducted by a neutral arbitrator and administered by the American Arbitration Association.
The arbitration agreement does not preclude you from bringing issues to the attention of federal, state, or local agencies or seeking relief in small claims court for disputes within that court's jurisdiction.
We may update these Terms from time to time:
We reserve the right to modify or replace these Terms at any time
We will provide notice of material changes by posting the updated Terms on our website and updating the "Last Updated" date
Your continued use of our services after changes constitutes acceptance of the updated Terms
If you have any questions about these Terms of Service, please contact us:
FreshBowl Legal Department
518 E South Ave
Independence, MO 64050
